‘Healthier life’

Our sustainability strategy

DocMorris has a special responsibility to society: we want to create a world for everyone to manage their health in one click. Implementing this business model to improve peoples' quality of life inherently follows the principle of sustainability. 

Yet, we understand that much more is needed to realise our ambition of a ‘Healthier life’ – that is to deeply weave sustainability into our corporate strategy at all levels. We acknowledge our responsibility to monitor, understand and act upon the social, environmental and economic impact of our own operations and that of the wider digital health industry. That's why we have structured our sustainability approach around four strategic pillars: Healthier People, Sustainable Planet, Caring Company, and Reliable Partnerships.

Our sustainability journey has already begun, and we will continue to embed sustainable priorities into our business practices. Just like the circular economy, our sustainability efforts will constantly evolve.

4 strategic pillars

Healthier People

Digitisation may have simplified our lives in many ways, but there is still a strong need for its integration into professional medical assistance and care. Based on our commitment to improving medication efficacy and providing easier access to seamless and higher-quality digital health offerings, we're rethinking healthcare for our customers.

Sustainable Planet

Climate change is the defining issue of our time, and a continuous rise in temperature will have severe consequences for our planet. Action is required. Our priorities include the reduction of our company’s carbon footprint, efficient energy use, sustainable packaging materials, and waste management.

Reliable Partnerships

In building a sustainable digital health ecosystem, we need to recognise the fundamental impacts of our business activities on relevant stakeholders and vice versa. We want to foster collaborative decision-making and share ownership with relevant ecosystem players. Our sustainability measures therefore include stakeholder identification, transparent dialogue, and the continuous implementation of the lessons learned.

Caring Company

Technology is rapidly changing customer expectations. In response, we are adapting our ways of working to best suit our customers' needs. A significant part of this is to constantly monitor and minimise any risks posed to our customers and employees in our use of technology. Data privacy and information security are areas of a particularly high interest for us. We focus firmly on reliable digital systems and data protection, new corporate governance and compliance principles, a value-oriented corporate culture, attractive working conditions, and talent development.

Clear targets for the future

We have set specific, measurable short-, mid- and long-term targets in each of our four strategic pillars. These are not only closely interwoven with the strategy, but also linked to the compensation of the Executive Board.

We commit to increase the number of pharmaceutical information letters.
We will increase the services for chronic disease patients.
We will further expand our chronic disease services and build out our digital health ecosystem platform.
As new services are launched, we will commit to specific goals.
We commit to working towards achieving our vision of enabling everyone to manage their health in one click.
We commit to reduce CO₂ emissions at our sites by 4.2% per year (Scope 1 & 2).
We commit to reduce CO₂ emissions at our sites by 25% until 2030 (Scope 1 & 2).
We commit to work towards net zero by 2050.
We commit that >95% of DocMorris’s management has been trained in our core cultural principles.
We will reduce the gender pay gap in all major regions (Germany, Netherlands, Switzerland, Spain) to below 5%.
We commit to train >90% of our extended management in our core cultural principles.
We will reduce the gender pay gap in all major regions (Germany, Netherlands, Switzerland, Spain) to below 3%.
We will train all of our colleagues in our core cultural principles.
We will achieve equal pay for all genders in all major regions (Germany, Netherlands, Switzerland, Spain).
Finalise and publish our Supplier Code of Conduct.
75% of our suppliers have agreed to the Supplier Code of Conduct until 2025.
All of our suppliers have agreed to the Supplier Code of Conduct by 2030.
Walter Hess
Throughout 2022, we continued to work on the architecture of our sustainable future at DocMorris. We have further enhanced our sustainability governance structure, to drive more accountability in day-to-day operations and within the Executive Board and Board of Directors. To that end, we have significantly enhanced our sustainability reporting, worked towards a Code of Conduct internally and externally as well as a human rights policy.
Walter Hess
CEO, DocMorris AG

Our sustainability report

In our second sustainability report, we present the progress we made in 2022. For the first time, we commit to measurable goals, such as to reduce our CO₂ emissions by 4.2% per year and further expand our chronic disease services. The new sustainability goals reflect the refined sustainability strategy with an enhanced focus on carbon footprint, diversity and inclusion and emphasise the strong commitment of DocMorris to take action in a transparent and accountable way. Together, we are taking the right measures to boost future success.

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0 58

nationalities employed

0 55%

of employees are female

0 80%

of waste is recycled

0 3402 t

of CO₂ emissions in 2022*

*Calculations in accordance with the WRI/WBCSD Greenhouse Gas Protocol guidelines. Scope 1: GHG emissions from combustibles and fuels. Scope 2: GHG emissions stemming from the production of electricity and district heating. Sources for emission factors: Defra & IEA

Sustainability at all levels

To ensure the successful anchoring and implementation of our sustainability strategy at all levels of our organisation, the appropriate resources and responsibilities have been allocated.

The newly established Sustainability Steering Committee functions as a Group-wide cross-sectional coordination body to link governance to business. The Sustainability Steering Committee reports on a regular basis about important developments to the Board of Directors and the Executive Board.

Sustainable Development Goals

Our strategic approach to managing material topics is aligned with the United Nations’ Sustainable Development Goals (SDGs), which were developed as a global blueprint to achieve a better and more sustainable future for all. While all 17 SDGs are related to our activities and impact, we have identified 7 that are most closely linked to our strategic pillars:

  • SDG 3 Good Health and Well-Being

  • SDG 5 Gender Equality

  • SDG 8 Decent Work and Economic Growth

  • SDG 9 Industry, Innovation and Infrastructure

  • SDG 12 Responsible Consumption and Production

  • SDG 13 Climate Action 

  • SDG 17 Partnerships for the Goals

We pay particular attention to how our sustainability strategy can contribute in the most meaningful way to the SDGs as a core of our actions and an impactful contribution to responsible corporate citizenship.

All SDGs


DocMorris has been rated by the renowned rating agency MSCI ESG and achieved a very good and improved rating of AA with a focus on a good rating for labor management and corporate governance. This proves that our sustainability efforts are also receiving attention from outside. There is still room for development, but we are working on improving the rating even further in the future.

United Nations Global Compact

DocMorris is committed to the United Nations Global Compact (UNGC), the world’s largest corporate sustainability initiative with the mission to help companies align their strategies and operations with universal principles relating to human rights, labour, the environment, and anti-corruption. Becoming a member in early 2022 underpins our desire to contribute to advancing societal and environmental goals and use this framework to regularly report on our progress.

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Want to know more? Our team will be glad to answer any questions you may have about sustainability at DocMorris.

Additional contacts can be found here:

All contacts
Sustainability Team